FAQS

Frequently asked questions:

I forgot to order something. Can I add it to my delivery?

 

YES -

 

Customers covered by our Monday to Saturday local delivery area:

Is the value of the item you forgot more than £9.99?

 

YES - Please place a second order for the item you forgot on the same day as you placed the first order. You will receive both orders together.

 

NO – Please place a second order for the item you forgot on the same day as you placed the first order. 

Select ‘In store collection’ as the delivery method so you do not incur a delivery charge.

Click ‘Add a note’ and say that you would like this order delivering with order number***** (state your first order number.)

You will receive both orders together.

 

Customers covered by our TUESDAY delivery area:

Is the value of the item you forgot more than £19.99?

 

YES - Please place a second order for the item you forgot by Midnight on Sunday you will receive both orders together.

 

NO – Please place a second order for the item you forgot BY MIDNIGHT ON SUNDAY.

Select ‘In store collection’ as the delivery method so you do not incur a delivery charge.

Click ‘Add a note’ and say that you would like this order delivering with order number***** (state your first order number.)

You will receive both orders together.

 

Customers covered by our THURSDAY delivery area:

Please follow the same process as our Tuesday delivery area customers, but the second order must be placed by MIDNIGHT ON TUESDAY.

 

Customers covered by our FRIDAY delivery area:

Please follow the same process as our Tuesday delivery area customers, but the second order must be placed by MIDNIGHT ON WEDNESDAY.

 

 

Can I add extra items to my order?

 

The only extra items we are currently able to add are those available on our website at this present time.

 

Under normal circumstances we pride ourselves on being as accommodating as possible when it comes to individual customer requests. Usually, we are able to add extra items to an order whenever this is requested. It is with regret that we have had to suspend this service at the present time. This is on account of the exceptionally high volume of orders we are experiencing due to the Covid-19 pandemic.

 

 

Can I swap some of the produce in my box?

 

Unfortunately not at this present time. For all allergies or dietary requirements please state.

 

Under normal circumstances we pride ourselves on being as accommodating as possible when it comes to individual customer requests. Usually, we are able to facilitate two swaps per box. It is with regret that we have had to suspend this service at the present time. This is on account of the exceptionally high volume of orders we are experiencing due to the Covid-19 pandemic.

 

 

Can I order a bespoke box online?

 

Unfortunately not at the this present time we are afraid.

 

Under normal circumstances we pride ourselves on being as accommodating as possible when it comes to individual customer requests. Usually, we are able to take bespoke box orders. It is with regret that we have had to suspend this service at the present time. This is on account of the exceptionally high volume of orders we are experiencing due to the Covid-19 pandemic.

 

 

Can I order a bespoke box from the shop?

 

YES

 

We have shops in Beverley and Pocklington. Please place your order by phone with the shop of your choice.

 

Browns of Beverley – 01482 882437

Browns The Greengrocers (Pocklington) – 01759 307134

 

We can deliver your bespoke box free of charge if you live in Beverley, Pocklington or one of the villages surrounding Pocklington & Beverley.

If you do not live locally to either of our shops you can collect your bespoke box in store.

 

 

I have an allergy or dietary requirement.

 

On the checkout page please click ‘Add a note’ and state which fruit or vegetable you are allergic to. We will ensure that your box does not include an item you are allergic. We will replace it with another item according to what is available on the day.

 

 

Do you deliver to my area?

 

Our delivery service covers many addresses within the YO and HU postcode areas.

 

We deliver to some if not all addresses within the following postcode areas:

 

YO Postcodes

HU Postcodes

YO41

HU1

YO42

HU2

YO43

HU3

YO1

HU4

YO10

HU5

YO19

HU6

YO23

HU7

YO24

HU8

YO25

HU9

YO26

HU10

YO30

HU11 – A few addresses

YO31

HU13

YO32

HU14

YO60 – A few addresses

HU15

YO61 - A few addresses

HU16

 

HU17

 

HU20

 

Please refer to our Delivery page for a more detailed guide to where we deliver to and on what days.

 

If you are still unsure whether we deliver to your area, please email your enquiry to brownsorders@hotmail.com. 

 

 

Can I specify a delivery date?

 

Yes – If you live at an address covered by our Monday to Saturday FREE local delivery area.

 

On the checkout page please click ‘Add a note’ and say which date you would like your order delivering. Please note that we do not offer next day delivery. Our current turn around for all deliveries is 48hrs unless for one of our specific delivery areas.

 

(If you live at an address covered only by our Tuesday, Thursday or Friday delivery service and want to receive your order later than the next due delivery, please click ‘Add a note’ and say which date you would like your order delivering.)

 

 

Would you like my empty box back?

 

YES please!

 

Please leave your empty box out for our driver to collect on your next delivery.

If you have any further questions that we haven't covered on here already please don't hesitate to contact us.

© Browns the Greengrocers.